Terms of use

These Terms of Use (“Terms”) govern access to Pixara websites, apps, and related services (the “Service”). By creating an account, paying for a plan, or using a gallery link, you agree to these Terms and our Privacy Policy.

If you use Pixara on behalf of a studio or company, you represent that you have authority to bind that organisation.

• Provide accurate registration and billing information.
• Keep login credentials confidential. You are responsible for activity under your account.
• Notify us promptly of unauthorised access at hello@pixara.online.
• Team members you invite must follow these Terms and your internal policies.

Pixara helps studios deliver event photos, run face search (when enabled), manage clients and packages, track payments, and send notifications (including WhatsApp tools you connect). Features depend on your plan and configuration. We may improve, add, or deprecate features with reasonable notice when practical.

We aim for high availability but do not guarantee uninterrupted Service. Scheduled maintenance or force majeure may cause downtime.

“Studio Content” means photos, video, branding, text, client and guest data, and other material you or your invitees upload or generate in Pixara.

• You retain ownership of Studio Content. You grant us a licence to host, process, transmit, and display it solely to provide and secure the Service.
• You represent that you have all rights and permissions needed to upload and share Studio Content, including from event clients and, where required, guests.
• You must not upload illegal, infringing, defamatory, or harmful material, or content that violates another’s privacy or publicity rights.
• You are responsible for publish settings, download rights, and who receives gallery links or QR codes.

Face search is optional. If you enable it, you are responsible for:

• Lawful basis and notices for clients and guests (including consent for selfie search where required).
• Using face search only for the intended event gallery, not for unlawful surveillance or discrimination.
• Honouring deletion or withdrawal requests as required by law and our Data retention practices.

Matching accuracy is not guaranteed (lighting, angles, crowd size, and image quality affect results).

Fees, storage tiers, one-time packages, and included allowances (e.g. 100 free WhatsApp messages / day) are described on Pricing and may change for future renewals. Promotional “Month End Sale” or similar offers are time-limited as stated.

• Prices are in INR unless stated otherwise. Taxes (including GST) may apply.
• Subscriptions renew or expire according to the term you buy (e.g. 6 months or 1 year) unless cancelled under the plan rules.
• Over-limit storage, messaging beyond free allowance, or add-ons may incur extra charges or require an upgrade.
• Refunds, if any, are handled case-by-case or as required by law; sale and one-time packages may be non-refundable once provisioned.
• Enterprise white-label, SLAs, or custom migration may be covered by a separate order form or MSA.

You agree not to:

• Probe, overload, reverse engineer, or disrupt the Service or other users.
• Bypass access controls, scrape galleries you do not own, or share credentials publicly.
• Use the Service for spam, fraud, harassment, or illegal surveillance.
• Misrepresent affiliation with Pixara or resell the Service without permission.
• Upload malware or attempt to extract other users’ data.

Guests and studio clients access galleries under links and permissions set by the studio. They must use the Service lawfully, respect others’ privacy, and not redistribute content beyond what the studio allows. Face selfie search requires honest consent acceptance when prompted.

Pixara software, branding, UI, and documentation are owned by us or our licensors. Except for the limited right to use the Service under your plan, no rights are granted. Feedback you provide may be used to improve the product without obligation to you.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that galleries will be error- free, that face match will always be accurate, or that WhatsApp or third-party channels will remain available.

To the maximum extent permitted by law, Pixara and its team will not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill. Our aggregate liability for claims relating to the Service in any twelve-month period is limited to the fees you paid us for the Service in that period (or INR 5,000 if greater for free-tier claims where applicable).

Nothing in these Terms excludes liability that cannot be excluded under applicable law (e.g. certain consumer rights or fraud).

You may stop using the Service and request account closure subject to outstanding fees. We may suspend or terminate access for material breach, non-payment, legal risk, or abuse. Upon termination, your right to use the Service ends; we may delete or disable Studio Content after a reasonable wind-down, subject to legal holds and Data retention.

These Terms are governed by the laws of India. Courts in Bengaluru, Karnataka, shall have exclusive jurisdiction, subject to any mandatory consumer venue rights.

Questions about this policy: email hello@pixara.online or call +91 8499999499 (Mon–Sat · 10:00–19:00 IST). Also see our Contact page and FAQ.

Related: Privacy policy · Data retention · Pricing